Support

Support offices are staffed Monday through Friday from 8AM to 5PM Pacific Time. During non-staffed hours members of the support team are on-call to respond to critical requests or issues.

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Help when you need it, how you need it.

DB CyberTech offers several self-service options as well as support via phone or email if needed:

• Online documentation that includes guidance for configuration and management of the system, as well as reference material for the Visibility, Privacy, Security, and Compliance products.
• Downloadable training manual and presentations
• Online videos that assist in the installation and operation of DB CyberTech products
• Software and license updates are available via our secure support portal
• Customers may upload troubleshooting data via our secure support portal

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Resources

Support Portal
Documentation